Smart phone cannot pair with scooter
- Possible reasons
- Phone specification does not meet minimum system requirements
- Latest version of Gogoro® App not installed and opened correctly
- User did not press the Hazard Button or did not press the button long enough for the scooter to enter Bluetooth pairing mode
- User pressed the Hazard Button in motor standby mode, which prevents the scooter from entering Bluetooth pairing mode
- User tried to log into the Gogoro® App with incorrect account credentials
- Solutions
- Use another phone with adequate specification
- Download and install the latest Gogoro® App
- Make sure the Hazard Button is pressed long enough and the “iQ System™ Quick Link” icon is blinking to start the pairing process
- For safety, please shut off the motor before pressing the Hazard Button to start the pairing process
- Log in with correct account credentials
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