Common Questions and Troubleshooting

All icons on my dashboard are lit up

 

Please open your trunk and remove one battery for 10 seconds before placing it back in.

Restart your Smartscooter™.

If this does not solve your problem, then please contact our call center for emergency support (0800-365-996).

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Why I can't I pair the Gogoro App with my Smartscooter?

There are a few possible reasons

  1. Phone unable to meet minimum system requirements, including for Gogoro 2 Series support for BLE peripheral mode. Check Device Compatibility.
  2. Hazard button (Gogoro 1) or Smart button (Gogoro 2) was not pressed for long enough for Smartscooter™ to enter Bluetooth pairing mode
  3. Hazard or Smart button was pressed when the Smartscooter™ was off, meaning that the Smartscooter™ was unable to enter Bluetooth pairing mode
  4. Latest version of Gogoro® App not installed or opened
  5. Incorrect Gogoro® App account credentials Once able to address all the following, you should see the “iQ System™ icon on the dashboard start blinking, which will indicate that the pairing process has started.

For safety, please shut off the motor before pressing the Hazard Button to start the pairing process

For more details, please see the Gogoro website to Check Device Compatibility.

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Search keywords: BT BLE cant connect connection fail scooter

What should I do if bulb icon shows up on my dashboard?

This means that a lighting abnormality has been detected.

Please make a reservation at a Gogoro Service Center using the Gogoro App, or by contacting customer support.

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Search keywords: scooter error

What should I do if dashboard displays an error warning icon?

Please check the Gogoro® App for specific details on the error that you encountered.

If still unclear, please follow these steps:

  1. Fully release your throttle.
  2. Enable your side stand.
  3. Press "GO" button and one of your brake levers to enter motor stop mode.
  4. Open your trunk and remove one battery for 10 seconds before placing it back in. Restart your Smartscooter.

If none of the above works, then please contact our call center for emergency support (0800-365-996)

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Search keywords: scooter exclamation ! wrench

Why can't I reserve service using the Gogoro® App?

There are only a few reasons why this may be happening. Please contact our call center for support (0800-365-996).

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Search keywords: maintenance cant can't

What should I do if my batteries don't eject from the GoStation?

Please contact our call center for support: 0800-365-996.

Why am I not allowed to swap to a new pair of batteries?

If you were given your original batteries back when you attempted to swap, then one of the following might be occurring:

1. Your remaining battery is more than all of batteries in Gogoro station, and you'll need to go to another Gogoro GoStation to swap.

2. Your payment is past due. Please attempt to swap again after you've paid your bill. You can pay your bill using the Gogoro App in the My Plan section, by visiting a Gogoro retail or service location, or by contacting Gogoro customer support.

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What if I locked my key in the trunk?

For Gogoro 1 Series and Gogoro 2 Plus, please open your trunk with the Gogoro® App or fetch your secondary Smart Key.

For Gogoro 2, please fetch your secondary key.

If none of these options are available, or if your needs are urgent, then please contact customer support for emergency road side assistance: 0800-365-996

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My dashboard is working but the error warning icon is visible

Please follow these steps:

1. Fully release your throttle.

2. Enable your side stand.

3. Press "GO" button and one of your brake levers to enter motor stop mode.

4. Open your trunk and remove one battery for 10 seconds before placing it back in. Restart your Smartscooter™ using your Smart Key.

5. If this does not solve your problem, please contact our call center for support.

 

Still have a question?
Leave us a message: http://www.gogoro.com/support/contact-us/