Common Questions and Troubleshooting

How can I view my bill online?

You can access your latest bill and previous billing within the Gogoro® App in the My Plan section (in My Profile) or by logging into the Gogoro website. From the app, you can even pay your bill by visiting a supported convenience store location.

If you would an email confirmation of previous bill payment, then please contact our call center for support.

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What if I locked my key in the trunk?

For Gogoro 1 Series and Gogoro 2 Plus, please open your trunk with the Gogoro® App or fetch your secondary Smart Key.

For Gogoro 2, please fetch your secondary key.

If none of these options are available, or if your needs are urgent, then please contact customer support for emergency road side assistance: 0800-365-996

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What should I do if dashboard displays an error warning icon?

Please check the Gogoro® App for specific details on the error that you encountered.

If still unclear, please follow these steps:

  1. Fully release your throttle.
  2. Enable your side stand.
  3. Press "GO" button and one of your brake levers to enter motor stop mode.
  4. Open your trunk and remove one battery for 10 seconds before placing it back in. Restart your Smartscooter.

If none of the above works, then please contact our call center for emergency support (0800-365-996)

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How can I make a maintenance reservation?

The fastest and easiest way is to use the Service section of the Gogoro® App.

Alternatively, you could visit a service center directly, or call customer support.

When is maintenance required?

Please check the official Gogoro website for a detailed schedule.

The Gogoro® App will also alert you when upcoming maintenance is required.

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