Maintenance

When is maintenance required?

Please check the official Gogoro website for a detailed schedule.

The Gogoro® App will also alert you when upcoming maintenance is required.

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What is included in maintenance?

Please check the official Gogoro website for a detailed schedule.

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How long does maintenance take?

It really depends, but to be safe, normally up to 1 hour.

Do I need to bring my vehicle registration when I go to the Gogoro service center for maintenance?

Not necessarily. We only need your vehicle registration when your Smartscooter™ requires work covered under our product warranty.

How much does maintenance cost?

Actually, it really depends on whether or not scheduled maintenance is included in your monthly Smartscooter™ contract.

If it is - and most plans do include maintenance - then you don't have to worry about this cost.

If it isn't, then you'll need to pay standard Service Center rates.

Please speak with a Service Center engineer to receive a detailed estimate.

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How can I cancel a service reservation?

Please use the Gogoro® App to cancel your reservation by visiting the Service section. Please try to cancel your reservation at least 12 hours in advance.

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Do I need to pay for repairs when in the warranty period?

It really depends on whether or not the item in question is covered by the warranty.

Please check the official Gogoro website for a detailed schedule.

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I missed by first scheduled maintenance.

Your first maintenance is quite important, but the Service Center can still provide the most suitable maintenance for your Smartscooter™ after the fact, depending upon your mileage.

Please check the official Gogoro website for a detailed schedule.

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How can I make a maintenance reservation?

The fastest and easiest way is to use the Service section of the Gogoro® App.

Alternatively, you could visit a service center directly, or call customer support.

Will Gogoro® App remind me of an upcoming service reservation?

Yes! Assuming you used the feature in the app to add your service reservation to your calendar, then the app will remind you one day in advance.

How can I change my service reservation time?

Please use the Service section of the Gogoro® App to first cancel your reservation and then to select a new reservation time. Please try to cancel your reservation at least 12 hours in advance.

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Can I make a reservation for today?

Unfortunately, at this time, it's not possible to make same-day service reservations. This will be supported in the future, but for now, please call the service center you'd like to visit in advance, to see if they might be able to accommodate you today.